Refund policy
Return & Refund Policy
Effective date: July 19, 2026
At Stylish, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unworn, unwashed, and in its original condition.
- All original tags must still be attached.
- The item must be returned in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items.
- Gift cards.
- Undergarments, swimwear, or accessories (for hygiene reasons).
- Items that have been worn, washed, altered, or damaged after delivery.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Your refund will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable unless the return is due to our error or a defective item.
Exchanges
We gladly exchange items for a different size or colour, subject to stock availability. Exchange requests must be made within 14 days of receiving your order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will resolve the issue as quickly as possible at no additional cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A defective product
- An incorrect item sent by us
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Clothing Line
- Email: basetsanamonga@gmail.com
- Phone/WhatsApp: 0724039832
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM